CURUCULUM VITAE

ETAT CIVIL :
 Nom : el haouari
 Prénom : maissaa
 Date et lieu de Naissance : 07/11/1991 à rabat
 Age : 20 ans
 Taille : 1 64 m; poids: 57kg
 Nationalité : marocaine
 Situation Familial : Célibataire
 Adresse : hay karima rue mesghara n 25 , salé maroc
 Tel : (212)6 45 15 49 04
: (212)6 74 77 59 05
NIVEAU D’ETUDE ET DIPLOME
• 2010 ; niveau Bac sience Economique
• 2010 ; ista ( organisation et management) first year diplome d’institue de formation d’hotesse de l’air et steward ( infohas)cabin crew training institute
LANGUES :
 Arabe : très Bien
 Anglais ; très Bien
 Français ; très Bien
 Je ss entrain de fair une formation pour la langue espagnol
AUTRES APTITUDES :
 Bonne Présentation
 J’aime bien voyager, et aussi faire du sport (natation, course et aérobic)
 confiente, Organisée, utile, vive, souriante
 Ayant le sens des Responsabilité

Belaimache Yassine
Lot Tasseltante No 83 S.Y.B.A Marrakech 40050
Morocco Marrakech city
Born on 23/05/84
26 years old
188m
70kg
Single
Mobile: +212666169079/+212672268728/+212606521663
Email: belaimach@yahoo.fr
Steward

Objective: To put my competence in your company
Qualifications

●2010 qualification of a diploma in cabin flight personnel at IGMA School Marrakech
●2010 training two months in Mar handling at the airport of Marrakech menara
● 2005/2006 Baccalaureate in modern letters
● 2004 à 2006: training in baking in the Institue of hotel business and restoration in Marrakech.
● 06/02/2005 à 15/10/2005: training in preparing Italian meals (Kempinski Hotel Mansour Eddahbi Le Palais Des Congrès)
● 21/03/2006 à 31/07/2006: training in baking (Riad Mogador Menara)

Professional experience

● 01/04/2007 à 30/09/2007: work at LES BORJS DE LA KASBAH, hotel as baker.
●13/11/2007 à 21/03/2008 work at Riad Mogador Menara
● 29/02/2009 à 17/03/ 2008 As Head Pastry Aquia parque Oasiria
Languages

Arabic: read, spoken and written.
French: read, spoken and written.
Deutsch: read, spoken and written.
English: read, spoken and written.

Leisure

Travelling
Diving

OBJECTIVE

To be a part of an esteemed organization where in my experience, knowledge and skills can be utilized for the overall organizational and personal deveLopment and to further enhance my knowledge in the varied fields of banking and challenging work environment, where skills can be exercised to improve the firms expansion and long term viability as a successful business concern.

To ascertain the extent of my creativity and make people think different through innovative approaches benefiting a team.
.
PERSONAL STRENGTHS & SKILLS:

Excellent communication & interpersonal skills.
Logical and balanced approach.
Sales & retention knowledge.
Relationship builder.
Teamwork & Respect

BARCLAYS BANK
Credit support executive

August 2007

PROFESSIONAL COMPETENCIES

Highly capable in integration between academic and practical skills.
Highly developed, professional and friendly customer service orientation.
Quick learner, Motivated and dedicated to getting job done right.
Excel in team collaboration and an eagle eye for details.
Verbal ability, listening, showing understanding, ability to motivate and direct others, ability to answer questions regarding the duties and responsibilities of the position.
Well-organized, Delegation, Planning, Ability to manage time effectively with focus on priorities.

Occupation: – Bank Officer
As a Bank officer I used to perform the following tasks:
Customer Service Officer
§ Receives and answers customer enquiries
§ Sells bank products and services
§ Identifies customer needs and refers them to appropriate banking services
§ Receives deposits, issues receipts and pays out withdrawals
§ Enters details in customers’ accounts
§ Records transactions
Lending Officer (Credit/Loans Officer)
§ Assesses the viability and credit risk of business and consumer loan proposals
§ Examines, evaluates and processes applications for credit or loans and, in a commercial enterprise, controls and processes accounts.
Telephone Consultant
§ Assists customers with banking requirements over the telephone
§ Assists customers with loan applications.
WORK EXPERIENCE

BARCLAYS BANK
Credit Analyst

December ’07- November 08
Processing applications for Personal loans for Salaried and self employed customers.
Providing assistance in Fraud Detection.
Preparing of MIS reports such as daily approvals and decline rates.
Reviewing daily Approvals and Declines to make sure the decisions taken is correct.
Co-Ordinating sales issues and finding solutions to smoothen daily process.
To maintain a balance between risk, service quality and revenue in order to meet business objectives.
Providing on-the-job trainings to all new recruits along with the presentations of the Software systems being used.
Audit Reviewing
Decision making for Personal loans up to 200K
Reference telephonic verification wherever applicable
Check the loan amount requested by the customer
Check if interest charged meets policy

BARCLAYS BANK
Tele collector
November 2008 – Till date

Collecting payments from delinquent customers
Achieving targets
Preparing a field visit forms
Assigning a field visit officer to visit the customer
Preparing analysis
Attending to customer requirements
Attending inbound and out bound calls
Dealing with customers face to face

EDUCATION

April 2007 – July 2007
Quattro Training Center: Quattro Training Center is accredited by a range of internationally leading organizations and software giants such as the UNESCO,  the ICDL – ECDL Organization, and by Microsoft as a training and testing center for all the Internationally Certified courses they offer.
Training Program: Quattro Training Center has a Travel Agent Certificate Program which provides comprehensive training necessary to become an effective travel & tourism specialist. This includes Computer Reservations Training, Travel Reservations, Air Fairs & Ticketing, Promotional Fairs ,Leisure Travel Products, Destination Geography and Travel Sales & Customer Services.
Title of Qualification to be Awarded: Tourism & Travel Agent Training Certificate
The benefits from the training: How to use computerized Reservation Systems, How to guide Clients to the best Tourist Destinations, How to choose and develop vacation packages.
Dec 2005 to Jan 2007

Flight Attendant Training Center :
C.F.P.N.C (Centre Privé de Formation du personnel navigant et commercial), Rabat – Morocco.

Title of Qualification Awarded: Cabin Crew Diploma
Graduation Date : Jan 26th ,2007
Certificate in the Theoretical & Practical Examinations of:
(Safety – Rescue), Grooming, Catering and Service.
Theoretical: Boeing B.727, B.737, B.747, Airbus A 300, Airbus A310 and Airbus A.320
RELEVANT COURSES : Safety – First Aid (English and French), Safety & Rescue, General English, Communication, Qualification Machine, Technical English , Customer Service on Board etc….

My Job responsibilities during the training included (but not limited to) the followings:

Attending a pre-flight briefing, during which crew members are assigned their working positions for the upcoming flight.
Responsible for the care and safety of air passengers during flights.
Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and sufficient supplies are on board and that emergency equipment is in place and in working order.
To greet passengers before take-off.
To direct passengers to their seats.
To ensure luggage is safely stowed away and demonstrate emergency equipment and procedures.
Making announcements on behalf of the pilot and answering passenger questions during the flight.
Checking all passenger seat belts are secure prior to take-off.
To serve food and drinks and sell duty free goods.
Giving first aid to the passengers where necessary.
To reassure passengers (in emergency situations) and ensure that they follow safety procedures and instructions and use safety equipment correctly.
To complete paperwork, which includes a written flight report recording any unusual incidents, customs and immigration documentation, and accounts of food and drink orders and duty free sale?
To represent the Airlines in a customer service role «it is very important to project a positive image

Sep 2004 to June 2007 University of Qadi Ayad
Faculty of Law – Marrakech

June 2004 Moroccan Baccalaureate – Literature Section

LANGUAGES

ARABIC Mother Tongue

Reading Skills Writing Skills Verbal Skills
ENGLISH Very Good Very Good Very Good
FRENCH Very Good Very Good Very Good

COMPUTER KNOWLEDGE

MS office (Word, Excel, Power Point, Outlook etc…), windows, Internet.

HOBBIES /INTERESTS

Traveling, Music, , Reading , Swimming, Fashion, Shopping

PERSONAL DATA
Nationality : Moroccan
Sex : Female
Marital Status : celibate,
Visa Status : Visa , Abu Dhabi – UAE
Languages known : English, French , Arabic

REFERENCES

Available Upon Request

Personal details :
Full name : Nour El Houda Hanchi
Father’s Name : Amor Hanchi
Nationality : Tunisian
Date of Birth : 19-10-1987
Marital status : Single
Sex : Female
Address : Tunis street Ibn Khaldoun 6613, n=2 / marsa beach street Ahmed
Contact No. : +21693920505; +21695687403; +971559242835
Email Address : hanchinour@hotmail.fr
kinzamili@live.fr
Height : 1,72m
Weight : 64kg

Career objective:
To work in dynamic company offering challenging career resulting to growth
And job satisfaction.

EDUCATION:
-July 2007 : Diploma Baccalaureate Mathematics
-December 2008 : Diploma Air Hostess
-December 2008 : Diploma CSS (certificate of security and safety)

Courses:
-ICDL (International Computer Driving license)
-Service Computer

Professional experience:
-January 2009 : I was working in Corantia hotel 5 stars Libya,
Trablus as a receptionist
-May 2009 : I was working in Saraya Company Libya, Trablus
As a secretary
-November 2009 : I was working in Armani hotel located Burj Khalifa
Dubai U.A.E. as an hostess

SKILLS:
1) Good communication skills
2) Hard worker and Energetic
3) Knowledge of Microsoft XP, Vista, windows 7
4) Internet Navigation

LANGUAGES:
-Arabic : mother tongue
-English : excellent
-French : excellent